Knowledge base

Getting Started

How to set up CalDAV on an iPhone

Follow this guide to sync your Account Manager appointments with the Calendar app on your iPhone. 1. Find your CalDAV details In Ticaga, open t...

2 weeks ago

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Getting Started

Create a passkey

Go to your personal settings > 2FA Settings > Enter your password. You'll then see the passkey section, set a name and click "Add passkey". S...

2 months ago

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Getting Started

How to set up email piping on InterWorx

Email piping lets InterWorx send incoming email directly into Ticaga, where it can be converted into tickets for the correct department. InterWorx use...

3 months ago

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Getting Started

Keyboard shortcuts

Ticaga 2.5.0 introduced keyboard shortcuts, giving you a faster way to navigate the helpdesk and perform common actions. They are designed to reduce r...

3 months ago

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Getting Started

Creating a department

Firstly you want to select Departments on the left hand navigation. You will see this page, we've already created a Sales department. In this...

4 months ago

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Getting Started

Do I need to purchase Updates?

No, you do not need to purchase the updates add-on. It is only required if you would like to continue receiving updates. You can purchase the add-o...

4 months ago

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Getting Started

Installing Ticaga with Docker Compose

This guide explains how to deploy a new Ticaga installation with Docker Compose. The supplied deployment runs the web application, background worker,...

4 months ago

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Getting Started

Close Tickets After 2 Days

You can automatically close tickets that have been waiting for a customer response for more than two days by configuring the relevant department. O...

4 months ago

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Getting Started

Do I need to purchase Support?

No, you do not need to purchase the support add-on. It is only required if you would like assistance from our team during our opening hours. You can p...

5 months ago

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